Frequently Asked Questions
Everything you need to know about your Vanda Novak experience, from artisanal craftsmanship to worldwide delivery.
What makes Vanda Novak footwear unique?
Our footwear is a blend of avant-garde design and traditional craftsmanship. Each pair is handcrafted in Europe using premium Italian leathers and features our signature comfort-engineered insoles, ensuring that high-fashion aesthetics never compromise on wearable ease.
How do I determine my correct size?
Vanda Novak shoes generally follow standard European sizing. We provide a detailed size guide on each product page with centimeter measurements. If you are between sizes, we typically recommend selecting the larger size for closed-toe models and your true size for sandals.
What are your international shipping options?
We offer worldwide shipping via premium couriers like DHL and UPS. Delivery times typically range from 3 to 5 business days for Europe and 5 to 10 business days for the rest of the world. Shipping costs and duties are calculated at checkout based on your location.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all protective films and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How should I care for my leather shoes?
To maintain the longevity of your shoes, avoid prolonged exposure to direct sunlight or moisture. We recommend using a soft, dry cloth to remove dust and applying a high-quality leather conditioner or protector spray specific to the material (smooth leather, suede, or satin) before the first wear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay. All transactions are encrypted and processed through secure payment gateways to ensure your data is protected.